Refund policy

 

RETURN & REFUND POLICY

We hope you love your purchase from The Elenix Edit. If something isn't quite right, we're here to help.

Returns

Eligible items may be requested for return within 7 days of delivery. To qualify for a return, merchandise must be unworn, unused, unwashed, and in its original condition with all original tags and packaging intact.

To request a return, please contact us at elenixeditco@gmail.com within 7 days of delivery. Please include your order number and the reason for your return. Returns sent without prior authorization may not be accepted.

Final Sale & Non-Returnable Items

Certain items cannot be returned, including final-sale merchandise, gift cards, swimwear, bodysuits, intimates, beauty products, and other hygiene-sensitive merchandise where applicable.

Made-to-Order & Print-on-Demand Items

Products that are custom made or printed specifically for your order are not eligible for returns or exchanges due to incorrect size or color selection, change of mind, or buyer's remorse. If a made-to-order item arrives damaged, defective, or incorrect, please contact us so we can make it right.

Damaged, Defective or Incorrect Items

Please inspect your order when it arrives. If you receive an item that is damaged, defective, or different from what you ordered, contact us promptly at elenixeditco@gmail.com with your order number and clear photos of the item and packaging. We will review the issue and determine the appropriate replacement, refund, or other resolution.

Exchanges

We do not offer direct exchanges. If an eligible item is approved for return, you may place a new order for the desired item.

Refunds

Once an eligible return has been received and inspected, we will notify you whether your refund has been approved. Approved refunds will be issued to the original payment method. Please allow additional time for your bank or credit-card provider to process and post the refund.

Original shipping charges are non-refundable unless the return is due to an error on our part or the item arrived damaged, defective, or incorrect.

Return Shipping

Return instructions will be provided after your return request has been approved. Please do not send a return to an address without first receiving return instructions from us.

Questions

If you have questions about a return or refund, contact us at elenixeditco@gmail.com.